Gearing up for its high profile multi-million launch, The Health Lottery undertook a detailed assessment of its IT with the objective of enabling the swift and efficient sale of tickets via its website – or at over 40,000 retailers, who connect to the lottery’s central servers via payment providers. The Health Lottery decided it required outsourced IT infrastructure expertise and ‘had no desire to take on the tasks of an IT company’. Ardenta became the chosen provider for its Lottery Gaming IT infrastructure and design, having been recommended and well-known in the Gaming industry.
David Wall, IT & Operations Director of The Health Lottery, said: “We see Ardenta as a trusted advisor in designing, delivering and running our Lottery Gaming IT infrastructure. The way forward is to outsource IT and obtain the best expertise rather than build in-house. This means we can be flexible and agile as an organisation, with the ability to deliver change quickly whenever we need to.”
Ardenta’s fully managed solution includes around-the-clock monitoring using its System Angel software. The range of services provided includes optimised IT Managed Services, hosting and infrastructure to deliver high reliability, availability and performance, on a 24×7 basis. It also covers Service Support, Service Delivery, Service Desk, Project Management, Network Support, Internet Traffic Management and more – all delivered to ITIL standards.
Well in advance of launch Ardenta undertook major full scale lottery stress testing to ensure the ability to process vast numbers of payments with payment provider systems such as ePay and PayZone. At well above 1,000 tps (transactions per second), this is way above anticipated operating transaction rates, reducing risks and allowing for future expansion.
“Ardenta bring a high degree of expertise and professionalism to our eGaming infrastructure and support,” added Wall. “It gives me peace of mind to know they are there with the right know-how, resources and commitment. Peace of mind also comes from having sophisticated Full Disaster Recovery, with two fully-resilient data centres and complete failover and recovery.”
“We are delighted that The Health Lottery has chosen to outsource its IT infrastructure to Ardenta. We are proud to be working with them and believe we bring a resilient, high availability service with a contractual 99.5% uptime so that The Health Lottery can focus on its business goals. This contract is testament to the importance of our technical capabilities. We look forward to a long and successful partnership.”
The Health Lottery runs on IBM servers, and a RedHat Linux Operating System, operated across two data centres connected by a state-of-the-art VPLS Network system. “We came up with an elegant design combining IBM hardware, Cisco network, EMC Storage and Oracle as the database and delivery of all support services,” said Hanson. “It included the design of the Lottery’s entire infrastructure, from the switches up to the application.”
“Importantly, as mentioned, a vital part of the agreement with the lottery company is shared risk. We’re targeted to deliver 99.95% availability via our Premium Managed Services. Failure to deliver results in penalties to Ardenta,” he added.
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