Managed Services

Areas of Expertise

Managed Services

As a trusted advisor, Ardenta delivers high performance 24x7 Managed Services to keep your global IT infrastructure up and running continuously. Thanks to the expertise of our people, we deliver optimised Managed Services that give you the highest levels of reliability, availability and performance.

A fully managed Platform-as-a-Service

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Our Solutions-as-a-Service empowers every egaming operator to make IT decisions which enable performance and growth. In other words, our services and our expertise are here to power your success.

Decision makers for IT solutions and line of business are presented with a wealth of option on where their IT investments may be placed. Solutions-as-a-Serive present a flexible option, which introduces cost efficiency and business-critical speed-to-market and, in the long term; the ability to react dynamically to changes in requirements.

We have developed a platform that meets the data security, regulatory and compliance requirements demanded by online enterprises. By adding our expertise to your existing IT environment, you leverage

  • true hybrid cloud benefits instead of cloud sprawl
  • the latest software versions
  • technically-lead consultative approach
  • ongoing reporting and trend analysis
  • future-proof technology decision-making

 

The result is a compliant, innovation-ready, competitive IT platform which ensures speed-to-market without huge up-front investments. This infrastructure platform can be supplemented by whatever additional services you require to reduce BAU and free you up to deliver value.

Remote database administration: expertise on tap

Database administration is a significant investment for every business, and has a major impact on speed and performance. We support databases of the biggest egaming household names in unique environments which are subject to a common set of industry trends: the need for performance and resilience, the challenges of competition and winning customer loyalty. Alongside of this, egaming IT faces challenges such as the total cost of ownership of IT investments, the continuous need to develop specialist knowledge within IT teams and plugging skills gaps, as well as the need to ensure that IT delivers on business objectives as well as new projects. Our experienced DBA’s work alongside of in-house teams to performance tune, manage, upgrade and migrate your database investments and perform routine installation, backup and restores, as well as database design.. Having database administration on tap 24/7 frees your teams up to innovate and apply themselves to strategic objectives with the peace of mind that the day-to-day maintenance is in expert hands. We recommend our remote DBA services for any short- or long term projects, and to support your in-house resources. Informix is our key capability, where we are recognised experts in our field.

Our expertise extends to

  • Informix
  • MS SQL
  • Oracle
  • DB2
  • PostgreSQL

 

Technologies and skills, together with your database software, form the backbone of the data supporting your business. Making the right decisions in tuning and maintaining your database has a big impact on its ability to perform for the business. Database administration skills are difficult to find, nurture and retain.

Our remote DBA service backed up by specialist industry experience ensures you can achieve

  • optimised performance of your database
  • better cost control
  • improved management time
  • routine tasks are handled by experienced professionals, leaving your in-house team free to innovate

 

Reliability, availability and performance

Our unique experience ensures you have access to processes and methodologies which are tuned to the needs of your enterprise, be it in e-gaming or other demanding industries. A remote DBA model allows for extra support during peak times without human resource investment, resulting in speed to value on projects, and reliable and continuous performance tuning. Our Remote DBA services are backed up by SLA’s and come with industry expertise, support around the clock, and gives you access to skills, tailored processes and technology not otherwise accessible to you.

Our specialism is Informix, Oracle, MS SQL, DB2 and PostgreSQL databases running on a variety of operating systems, where in addition to software licensing we offer:

  • Installation
  • Performance Tuning
  • Database Administration and Management
  • Problem Analysis
  • Backup and Restores
  • Upgrades
  • Migrations
  • Database Design
  • HDR management

 

Our database management service complements Ardenta’s other remote managed service offering which includes operating system support, upgrades, job monitoring, performance tuning and server provisioning.

 

Remote storage administration

We see storage as one of the key elements in designing, building, implementing and providing on-going support of your complete IT infrastructure.

Tackling the data storage challenge is not just about adding more storage capability, but about managing what you have in a highly effective way. It demands a robust yet flexible approach as well as a complete understanding of costs, structures and processes. Remote Storage administration from Ardenta brings you

  • more efficient use of resources and time on routine tasks
  • peace of mind that correct processes are followed
  • more effective storage management with associated cost benefits
  • ability to respond to changing requirements thanks to expertise
  • the skills to tackle mounds of data – for back-up, recovery, archiving, and more

 

We manage long term storage solutions, accommodating current and evolving requirements for EMC, IBM, Brocade, Qlogic and HP storage solutions. We’re also one of only a handful of EMC Authorized Service Network partners authorised to deliver services on EMC equipment. Our 24×7 Remote Storage Admininstration services cover:

  • SAN management
  • LUN Allocation
  • Zoning administration
  • Performance monitoring
  • Administration of mirroring and replication technologies
  • Upgrades
  • Migrations

 

In the area of data storage, no one excels like Ardenta.

 

Operating system support

 

With our Operating System Support service, you can call on Ardenta’s experience of Unix/Linux systems, with around-the-clock support of platforms such as Solaris, AIX, HP-UX and Linux.

We have the experience and skills to facilitate the full range of on-site and remote Unix / Linux and other support as well as provision software and licensing to businesses across the UK and Europe.

We support virtualisation of Unix systems, including domains, containers, LPARs, vPARs and KVM, providing:

  • Installation
  • Configuration
  • Administration
  • Upgrades
  • Patching
  • Clustering
  • and virtualisation

 

Service desk: single point of contact

With access to a single knowledgeable point of contact, our service desk makes sure you can return to normal operational service while mitigating any impact on your business.

Our Service Desk is there to keep your IT up and running, according to SLA levels. Ardenta’s Service Desk includes:

  • Receiving calls, first-line customer liaison
  • Recording and tracking incidents and complaints
  • Keeping customers informed on request status and progress
  • Making an initial assessment of requests, attempting to resolve them or refer them to someone who can
  • Monitoring and escalation procedures relative to the appropriate SLA
  • Identifying problems and tracking incidents against problem records
  • Closing incidents and confirmation with the customers
  • Coordinating second and third line support

Partners & Clients

We work with:
Using the best systems:

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