Domain Name Registry

As a member of Nominet, Ardenta can issue domain names as part of the comprehensive services we provide.

There are particular terms attached to this service, over and above our general terms and conditions. Some of the key highlights are outlined below.

  • We aim to respond to customer contacts within 3 days, or sooner if specified within the SLA with and individual customer.
  • Should you wish to report an instance of abuse or make a complaint, we ask that you do so by emailing servicedesk@ardenta.com providing full details. If you have a named Service Delivery Manager or Account Manager at Ardenta, we recommend that you contact them.
  • Nominet terms and conditions are included in our Domain Name Registry terms of service which are provided when you register or renew a domain with us. Our Managed Service Agreement is agreed with individual customers’ specific needs in mind, and includes details such as
    • individual charges for our domain name services and related services
    • expired and expiring domain name registrations
    • domain renewal proces
    • Our payment terms are 30 days on invoice

Please note that we send an expiry notice to our customers 90 days prior to the expiry of a domain, with fortnightly reminders thereafter until the expiry date. Domains which are not renewed will not be automatically renewed. You may cancel at any time before the expiry date, however we only offer refunds if you are cancelling the service up to 7 days from renewal.

For details of charges which apply to this service, including the process and charges for transfers to a new registrar, we recommend that you contact us directly for a quote.

If you would like a copy of our standard terms and conditions, these can be found here.

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