Service Desk

With Ardenta’s Service Desk you have instant access to a single knowledgeable point of contact, making sure you can return to normal operational service while mitigating any impact on your business.

Keeping your IT up and running

Operating during working hours Monday-Friday, our Service Desk is there to keep your IT up and running, according to SLA levels. Ardenta’s Service Desk includes:

• Receiving calls, first-line customer liaison.
• Recording and tracking incidents and complaints.
• Keeping customers informed on request status and progress.
• Making an initial assessment of requests, attempting to resolve them or refer them to someone who can.
• Monitoring and escalation procedures relative to the appropriate SLA.
• Identifying problems and tracking incidents against problem records.
• Closing incidents and confirmation with the customers.
• Coordinating second and third line support.

To see more on Ardenta’s Service Desk capabilities download the Ardenta Services Catalogue.